Integrating Saber Feedback with Jira

Create an issue in Jira when a feedback report is submitted.

Jira Integration is a two-stage process.

Step 1

First you need to enter the following information to authenticate your Jira account.

Jira instance URL

This is the entire URL to your Jira Application, including the https:// at the beginning. It typically ends with .atlassian.net

Username

This is the email address you use to log into Jira.

Important note on usernames: your username must be an email address (yourname@yourcompany.com). Older style Jira usernames (your_name) won’t work properly.

Jira API token

Give Saber Feedback permission to access your Jira account by creating an ‘API token’.

You do this in your Atlassian account settings. Assuming you are signed into https://id.atlassian.com/, you can create an API token here: https://id.atlassian.com/manage/api-tokens.

Alternatively, navigate to the  API tokens page by starting at https://id.atlassian.com/ and selecting Security > Create and manage API tokens.

  1. Click on “Create API token”
  2. When prompted for a label, call it something memorable such as “Feature Upvote token”
  3. Click “Create”

The new token will be visible  only once. Make sure to copy it to your computer’s clipboard and/or note it down so you can use this token in the next step.

Read Atlassian's help page on creating an API token.

Step 2

Once you’ve filled in all three fields, click Save changes. Assuming the details you provided were correct, you'll be taken to step 2.

Title

This will be the title of Jira issues submitted through Saber Feedback. If the title contains  {{summary}}, this will be replaced with a summary of the feedback report's description.

Project

This is a drop down list of projects, retrieved from your Jira account. Select the project in to which you’d like Saber Feedback to create new issues.

Not seeing the project you want to use? Make sure your Jira account has admin permissions for the project.

Issue Type

This is a drop down list of issue types, retrieved from your Jira account for the specified project. Select the issue type you’d like Saber Feedback to create.